Insights

Our latest news, thoughts and insights

We love to write about all things community, development and creativity.

Community
The evolution of brand loyalty (How to create a fair value exchange)
The evolution of brand loyalty (How to create a fair value exchange)

Is brand loyalty enough in 2024? Here, we unpack how community leaders can provide value that ensures members stay loyal AND advocate for their community.

14 May, 2024 6 min read
Community
Community onboarding and data collection: Tips to better member engagement
Community onboarding and data collection: Tips to better member engagement

Is the type of data you collect a good predictor of how engaged your members will be?

A portrait of Pete Heslop
03 May, 2024 5 min read
Community
Everything we've learnt from Richard Millington's 2024 Community Talk: Part 1
Everything we've learnt from Richard Millington's 2024 Community Talk: Part 1

In this article, we look at Millington’s take on AI and what this means for digital communities and knowledge sharing in 2024.

A portrait of Pete Heslop
13 Mar, 2024 5 min read
Community
Ownership (How to decide between bespoke and off-the-shelf community platforms)
Ownership (How to decide between bespoke and off-the-shelf community platforms)

A community platform is the name we give to websites or applications that help people gather online. It's the digital tool that becomes the home for your community.

01 Feb, 2024 3 min read
Community
Digital Community Leaders - Nicole Saunders
Digital Community Leaders - Nicole Saunders

In this weeks podcast, we chat community leadership with Nicole Saunders, Director of Community at Zendesk, as we delve into strategies for sustained community engagement

A portrait of Pete Heslop
07 Dec, 2023 2 min read
Community
Digital Community Leaders - Max Pete
Digital Community Leaders - Max Pete

This week on the Digital Community Leaders Podcast, community expert Max Pete joined us to talk about the report, and shares some valuable experiences from his years in the industry

A portrait of Pete Heslop
30 Nov, 2023 2 min read
Community
Digital Community Leaders - Richard Gott
Digital Community Leaders - Richard Gott

This week on the Digital Community Leaders Podcast, we explore the insights of Richard Gott, Chair of the MemberWise network, on his takeaways from the report

A portrait of Pete Heslop
23 Nov, 2023 2 min read
Community
Digital Community Leaders - Rebecca Marshburn
Digital Community Leaders - Rebecca Marshburn

In this week's Digital Community Leaders Podcast, we sit down with Rebecca Marshburn, leader of Common Room's Uncommon Community, delving into the insights and strategies from the report

A portrait of Pete Heslop
16 Nov, 2023 3 min read
Community
Digital Community Leaders - Blaise Grimes-Viort
Digital Community Leaders - Blaise Grimes-Viort

This week we are joined by Blaise Grimes-Viort, a seasoned expert in social media and online community management

A portrait of Pete Heslop
09 Nov, 2023 2 min read
Community
Two people working
How Can Your Business Capitalise on a Membership Website?

How Your Membership Website Can Drive Engagement And Interactivity: Steps You Can Take to Make Sure Your Membership Website Delivers Benefits to You

A portrait of Pete Heslop
07 Nov, 2023 3 min read
Community
Digital Community Leaders - Vincent Boon
Digital Community Leaders - Vincent Boon

This week on the Digital Community Leaders Podcast, community expert Vincent Boon joins us to talk about the changes in community over his extensive years in the industry, among other valuable experiences he has to share

A portrait of Pete Heslop
02 Nov, 2023 3 min read
Community
How Membership Websites Can Increase Your Bottom Line
How Membership Websites Can Increase Your Bottom Line

How Membership Websites Can Increase Your Bottom Line: Work With Membership Website Designers to Create a Platform That Can Boost Your Net Income

A portrait of Pete Heslop
24 Oct, 2023 3 min read
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