Insights

Our latest news, thoughts and insights

We love to write about all things community, development and creativity.

Community
How can a marketplace support your community?
How can a marketplace support your community?

Can a community become more engaged with the introduction of a marketplace? And does the payment gateway provider matter?

25 Jul, 2024 6 min read
Community
How to nudge positive behaviours in your online community
How to nudge positive behaviours in your online community

Can you really influence a community members’ level of engagement and change their behaviour?

04 Jul, 2024 6 min read
Community
Creating a connected experience in your community: Extend your brand processes
Creating a connected experience in your community: Extend your brand processes

People are looking for a seamless experience from your brand to your digital community. But how do you implement this? And what are the benefits?

04 Jun, 2024 6 min read
Community
Everything we've learnt from Millington's 2024 Community Talk - Part 2
Everything we've learnt from Millington's 2024 Community Talk - Part 2

This article revisits Millington’s talk on communities in 2024, focusing on the ‘Community Everywhere’ approach and how leaders can drive growth.

A portrait of Pete Heslop
28 May, 2024 6 min read
Community
Reporting on the health of your community: What data do you need?
Reporting on the health of your community: What data do you need?

Online communities are made up of passionate and like-minded individuals who regularly interact with one another. But to prove your engaged community is valuable to your organisation, you need to be collecting the right data.

20 May, 2024 6 min read
Community
The evolution of brand loyalty (How to create a fair value exchange)
The evolution of brand loyalty (How to create a fair value exchange)

Is brand loyalty enough in 2024? Here, we unpack how community leaders can provide value that ensures members stay loyal AND advocate for their community.

14 May, 2024 6 min read
Community
Community onboarding and data collection: Tips to better member engagement
Community onboarding and data collection: Tips to better member engagement

Is the type of data you collect a good predictor of how engaged your members will be?

A portrait of Pete Heslop
03 May, 2024 5 min read
Community
Everything we've learnt from Richard Millington's 2024 Community Talk: Part 1
Everything we've learnt from Richard Millington's 2024 Community Talk: Part 1

In this article, we look at Millington’s take on AI and what this means for digital communities and knowledge sharing in 2024.

A portrait of Pete Heslop
13 Mar, 2024 5 min read
Community
Ownership (How to decide between bespoke and off-the-shelf community platforms)
Ownership (How to decide between bespoke and off-the-shelf community platforms)

A community platform is the name we give to websites or applications that help people gather online. It's the digital tool that becomes the home for your community.

01 Feb, 2024 3 min read
Community
Digital Community Leaders - Nicole Saunders
Digital Community Leaders - Nicole Saunders

In this weeks podcast, we chat community leadership with Nicole Saunders, Director of Community at Zendesk, as we delve into strategies for sustained community engagement

A portrait of Pete Heslop
07 Dec, 2023 2 min read
Community
Digital Community Leaders - Max Pete
Digital Community Leaders - Max Pete

This week on the Digital Community Leaders Podcast, community expert Max Pete joined us to talk about the report, and shares some valuable experiences from his years in the industry

A portrait of Pete Heslop
30 Nov, 2023 2 min read
Community
Digital Community Leaders - Richard Gott
Digital Community Leaders - Richard Gott

This week on the Digital Community Leaders Podcast, we explore the insights of Richard Gott, Chair of the MemberWise network, on his takeaways from the report

A portrait of Pete Heslop
23 Nov, 2023 2 min read
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