How to nudge positive behaviours in your online community
How to nudge positive behaviours in your online community
Can you really influence a community members’ level of engagement and change their...
Community
Creating a connected experience in your community: Extend your brand processes
Creating a connected experience in your community: Extend your brand processes
People are looking for a seamless experience from your brand to your digital community. But how do you implement this? And what are the...
Community
Everything we've learnt from Millington's 2024 Community Talk - Part 2
Everything we've learnt from Millington's 2024 Community Talk - Part 2
This article revisits Millington’s talk on communities in 2024, focusing on the ‘Community Everywhere’ approach and how leaders can drive...
Community
Reporting on the health of your community: What data do you need?
Reporting on the health of your community: What data do you need?
Online communities are made up of passionate and like-minded individuals who regularly interact with one another. But to prove your engaged community is valuable to your organisation, you need to...
Community
The evolution of brand loyalty (How to create a fair value exchange)
The evolution of brand loyalty (How to create a fair value exchange)
Is brand loyalty enough in 2024? Here, we unpack how community leaders can provide value that ensures members stay loyal AND advocate for their...
Community
Community onboarding and data collection: Tips to better member engagement
Community onboarding and data collection: Tips to better member engagement
Is the type of data you collect a good predictor of how engaged your members will...
Community
Everything we've learnt from Richard Millington's 2024 Community Talk: Part 1
Everything we've learnt from Richard Millington's 2024 Community Talk: Part 1
In this article, we look at Millington’s take on AI and what this means for digital communities and knowledge sharing in...
Community
Ownership (How to decide between bespoke and off-the-shelf community platforms)
Ownership (How to decide between bespoke and off-the-shelf community platforms)
A community platform is the name we give to websites or applications that help people gather online. It's the digital tool that becomes the home for your...
Community
Digital Community Leaders - Nicole Saunders
Digital Community Leaders - Nicole Saunders
In this weeks podcast, we chat community leadership with Nicole Saunders, Director of Community at Zendesk, as we delve into strategies for sustained community...
Community
Digital Community Leaders - Max Pete
Digital Community Leaders - Max Pete
This week on the Digital Community Leaders Podcast, community expert Max Pete joined us to talk about the report, and shares some valuable experiences from his years in the...
Community
Digital Community Leaders - Richard Gott
Digital Community Leaders - Richard Gott
This week on the Digital Community Leaders Podcast, we explore the insights of Richard Gott, Chair of the MemberWise network, on his takeaways from the...
Community
Digital Community Leaders - Rebecca Marshburn
Digital Community Leaders - Rebecca Marshburn
In this week's Digital Community Leaders Podcast, we sit down with Rebecca Marshburn, leader of Common Room's Uncommon Community, delving into the insights and strategies from the...
Community
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