Insights

Our latest news, thoughts and insights

We love to write about all things community, development and creativity.

Community
The magic of cohorts: How small groups can drive engagement in large communities
The magic of cohorts: How small groups can drive engagement in large communities

As communities grow, the personalised touch that helps build trust and connections can often get lost. So how do you keep that connection alive? Cohort-based engagement can be a powerful way to bring connection to even the largest of communities.

29 Sep, 2024 7 min read
Community
Why member happiness should be your number one metric
Why member happiness should be your number one metric

We talk a lot about customer-centricity and putting your members at the heart of everything you do. But how easy is it to achieve? And how does it benefit your online community?

19 Sep, 2024 6 min read
Community
Woman holding a note
Who are you selling to?

'Who' is arguably more important than the; what, why or when of your community and its platform.

18 Sep, 2024 2 min read
Community
The ultimate guide to CRM systems for online communities: Part 2
The ultimate guide to CRM systems for online communities: Part 2

We recently covered why a CRM system is crucial for your online community, so let’s now dig into who should use a CRM system, automation vs manual processes, and our top CRM tips!

26 Aug, 2024 6 min read
Community
Why you NEED to master the discovery phase when building a community platform
Why you NEED to master the discovery phase when building a community platform

Building a community platform takes time, resources and strategy. Let’s discuss the fundamental but often overlooked first step, known as the discovery phase.

23 Aug, 2024 6 min read
Community
Convincing leadership to invest in an online community
Convincing leadership to invest in an online community

Many leadership teams can be hesitant to invest in an online community due to cost, resources, time, and not knowing how to measure ROI. Here, we’ll discuss how you can help leadership see the benefits of a community.

21 Aug, 2024 6 min read
Community
Five online community mistakes and how to overcome them
Five online community mistakes and how to overcome them

Nobody starts a community thinking it won't work, but sadly this does happen from time to time. Over the years, we’ve found five common reasons why online communities fail. Let’s get into it!

13 Aug, 2024 7 min read
Community
The ultimate guide to CRM systems for online communities: Part 1
The ultimate guide to CRM systems for online communities: Part 1

Your Customer Relationship Management (CRM) system can improve the customer experience and your internal processes. Let’s dive into CRM features, pricing, and all things data!

01 Aug, 2024 6 min read
Community
What does your community stand for?: How to uncover your mission and manifesto
What does your community stand for?: How to uncover your mission and manifesto

Mission, vision, manifesto. These words are sometimes used interchangeably, but it’s crucial to define and agree on what each stands for in your online community.

29 Jul, 2024 7 min read
Community
How can a marketplace support your community?
How can a marketplace support your community?

Can a community become more engaged with the introduction of a marketplace? And does the payment gateway provider matter?

25 Jul, 2024 6 min read
Community
How to nudge positive behaviours in your online community
How to nudge positive behaviours in your online community

Can you really influence a community members’ level of engagement and change their behaviour?

04 Jul, 2024 6 min read
Community
Creating a connected experience in your community: Extend your brand processes
Creating a connected experience in your community: Extend your brand processes

People are looking for a seamless experience from your brand to your digital community. But how do you implement this? And what are the benefits?

04 Jun, 2024 6 min read
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