Vet Help Direct

Video-calling software linking vets with pets.

Client

Vet Help Direct

Service

Development

Year

2020

In early 2020, the Vet Help Direct team approached Steadfast Collective to design and build their new Video Consultation Platform, a tool that allows pet owners and vets to connect via a secure and seamless video connection.

Building on the success of their leading vet directory and review platform, which attracts over 1.2 million unique visitors each year, the Video Consultation Platform acts as another tool to assist vets in making the digital leap.

Building a video-based web application had been on the cards for Vet Help Direct long before the COVID-19 pandemic, but as 2020 rolled on, it became increasingly clear that the Video Consultation Platform could become an essential part of veterinarian workflow globally.

The Goal

An industry-changing web-application, capable of handling intense load while maintaining the flexibility to suit a range of different vet practices’ needs. 

Vet practices require the ability to onboard team, input vet availability, process payments and handle the video consultation in a single place. Pet owners can add their pet’s details, book a consultation slot and continue through to their ‘virtual’ consultation. 

Results

A powerful multi-language platform, designed with user experience in mind at every step. Gaining much attention across the industry and beyond, the Vet Help Direct Video Consultation Platform is not only loved by vets, but also by their customers.

We designed a consistent design language and UI kit, used throughout the platform, ensuring every button, email and widget are on brand. Our team worked closely with stakeholders at Vet Help Direct to ensure each workflow would be optimal for customers, with regular feedback coming through demo and user-experience sessions.

Our developers started with Laravel as their bedrock, building a scalable, API-driven platform with user permissions, extensive video-calling technology, live chat, rapid email notifications and Stripe Connect to enable vets to undertake their best work without worrying about the technology.

We utilised our extensive Stripe experience to build a billing system capable of distributing revenue and handling multiple tax zones, whilst ensuring pet owners have the fewest possible steps to complete to make a transaction. 

Vet practice owners are able to retain full control of their practice, seeing an overview of their vet’s schedules with detailed statistics on revenue and clients.

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